Shipping policy

We currently ship within Australia only.

Shipping Rates

  • Standard shipping under 3kg: $15.00
  • Standard shipping 3kg and over: $25.00 
  • Free shipping on orders over $650.00 (Please note that special order items do not qualify for free shipping. A quote for delivery will be provided.)
  • Large or bulky items will incur an additional shipping surcharge, which will be calculated and displayed at checkout. Please note that bulky item surcharges still apply when a free shipping offer or discount has been applied.

Order Processing & Dispatch

Orders will be processed and dispatched usually within 24 hours of receipt (subject to stock availability). Orders placed after 12pm AWST on Friday, weekends, or on WA public holidays will be dispatched the next working day. Fulfillment times may be slightly longer during peak or sale periods.

If your order includes both in-stock and out-of-stock items, we’ll hold and dispatch everything together once complete. If you’d prefer available items to ship straight away, get in touch. Additional shipping charges will apply.

Shipping Method & Tracking

We have several reliable shipping carriers available and will send orders via the most economical method. Tracked delivery is provided, and you’ll receive a dispatch email with tracking details once your order is on its way.

We ship to residential and business addresses, as well as PO Boxes and Parcel Lockers.
Orders are shipped from Perth, Western Australia and are usually delivered with 3-10 business days. Delays can happen due to weather, peak periods, access issues, or other factors outside our control. Deliveries to regional and remote areas may take longer.

Delivery & Address Information

Please make sure your delivery details are accurate and complete. Orders delayed or returned due to incorrect information will incur additional shipping charges.

If a delivery attempt is unsuccessful, our carrier may reattempt delivery or hold the parcel for collection.

By placing an order, you authorise the carrier to leave your parcel in a safe place if one is available.

Risk & Responsibility

Once your order has been dispatched, it is in the hands of the carrier. While we’re not liable for loss, damage in transit, or any delays in delivery, we’ll always help where we can, including assisting with any claims.

Damaged, Missing or Incorrect Items

Please check your order on arrival. If anything is damaged, missing, or incorrect, contact us within 48 hours of delivery with your order number and photos.

We’ll sort it quickly and arrange a replacement, refund, or resolution in line with our Returns & Refunds Policy.

Need A Hand?

If you’ve got any questions about shipping or your order, get in touch with our team at hello@lookupgear.com.au. We’re always here to help.