Privacy policy

Privacy at a Glance

  • We only collect the information we need to process your orders, support your account, and improve your experience
  • We don’t sell or rent your personal information
  • Your data is stored securely, primarily in Australia
  • You can access, update, or request deletion of your information from the Look Up Gear database at any time
  • You can opt out of marketing communications whenever you like

Look Up Gear is operated by CSP Distribution Pty Ltd (ABN 53 623 658 337).
We respect your privacy and are committed to protecting the personal information you provide to us.

This policy outlines how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect personal information through our website, trade portal, in person, via phone, email, or other interactions.

The types of information we may collect include:

  • name
  • contact details (email, phone, address)
  • business details (for trade accounts)
  • order and transaction history
  • any other information you provide to us

You may also provide personal information about others (e.g. delivery contacts). You must have their consent to do so.

2. How We Use Your Information

We may collect, hold and use your information to:

  • supply products and services
  • process and deliver orders
  • communicate with you about enquiries or orders
  • manage trade accounts and credit arrangements
  • improve our products, services and website
  • send marketing communications (where permitted)
  • meet legal and regulatory obligations
  • maintain safety and security of our business

We do not sell or rent your personal information to third parties.

3. Disclosure of Information

We may disclose your personal information where necessary to:

  • delivery providers (e.g. Australia Post, couriers)
  • payment providers and service platforms
  • contractors, suppliers and related entities
  • professional advisers
  • regulatory bodies, courts or authorities where required by law

4. Shopify Platform

Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products to you.

Your data may be stored through Shopify’s data storage, databases, and general Shopify application. Shopify stores your data on secure servers protected by industry-standard security measures.

Payment transactions are processed securely through Shopify and its authorised payment providers. We do not store or have direct access to your full credit card or debit card details. Payment information is encrypted and handled in accordance with PCI-DSS security standards. We may retain limited transaction details such as billing information, card type, or the last four digits of a payment card for order verification, refunds, and customer support purposes.

For more information, please refer to Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

5. Direct Marketing

We may send you marketing communications about products, offers or updates we believe may be relevant to you.

These may be sent via email, SMS or other channels in line with applicable laws.

You can opt out at any time by:

  • using the unsubscribe link in communications
  • contacting us at hello@lookupgear.com.au  

6. Online Advertising & Cookies

We use cookies, tracking pixels and similar technologies to:

  • improve website performance and user experience
  • understand how customers use our site
  • deliver relevant advertising

Third-party providers (such as Google and Meta) may use cookies to display our ads based on your browsing behaviour.

You can manage or disable cookies through your browser settings, or opt out via:

  • Google Ads Settings
  • Network Advertising Initiative opt-out page

Please note that disabling cookies may affect website functionality.

7. Social Media

We may engage with customers through platforms such as Instagram, Facebook and YouTube.

We do not collect personal information through these platforms unless you choose to provide it.

Content you publicly post may be used by us for marketing or promotional purposes.

We reserve the right to remove content that is:

  • abusive, offensive or unlawful
  • misleading or defamatory
  • spam or irrelevant

8. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.

Your personal information is primarily stored in Australia. Some service providers (such as Shopify or analytics providers) may store or process data overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

Security measures include:

  • secure systems and access controls
  • encryption and firewalls
  • trained staff and service providers

However, no data transmission over the internet is completely secure. Information provided online is at your own risk.

9. Access & Correction

You can request access to the personal information we hold about you on the Look Up Gear database or request corrections at any time by contacting us at:

📧 hello@lookupgear.com.au

10. Complaints

If you believe we have breached your privacy, please contact us in writing at:

📧hello@lookupgear.com.au

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website.

13. Contact Us

If you have any questions or concerns about this policy, please contact:

📧 hello@lookupgear.com.au